Chat with customer
AI-suggested replies
OPTION A — Status update
I've checked your transaction TXN-20231108-7742 and it's currently being processed. Cross-bank transfers typically take 1-3 business days to complete.
OPTION B — Escalate
Let me look into this further for you. Please hold while I coordinate with the relevant department to check on your transfer.
OPTION C — Explain cut-off
Cross-bank transfers submitted after 4 PM are processed on the next business day. Based on the timing, your funds should arrive today.
Ticket info
StatusOpen
TypeTransfer inquiry
PriorityMedium
Ref—
Knowledge sources
Cross-bank transfer policy
Cut-off time guidelines
Transaction status codes